Contact Relationship Management
Compare RICH CRM with Salesforce
Salesforce is the largest provider of cloud-based CRM, and we here at RICH CRM recognize that there are many companies out there that have an existing infrastructure built around it. RICH CRM is different in that Salesforce provides ONLY CRM, while a RICH CRM account includes Intelligent CRM, marketing automation tools, lead scoring, predictive analytics, websites, web analytics, project management, and much more. The beauty of RICH CRM is that we can either work as a complete business operating system, or in tandem with another CRM like Salesforce.
CUSTOMER RELATIONSHIP MANAGEMENT JUST GOT EASIER
The ability to track leads and convert them into customers is critical to the growth of your business. Your sales team needs a place to keep notes, share information and record conversations in order to close the sale. Using a CRM system to manage customer and potential customer relationships not only helps you close deals quickly, but also enables your business to stay on top of feedback as well as emerging trends. RICH CRM automatically keeps all of these elements in sync with all of your sales, marketing and operations.
BETTER, EASIER TO USE, AND LESS EXPENSIVE
RICH CRM's Intelligent CRM solution is untouched when it comes to functionality and price. RICH CRM doesn't charge you additional fees to add more users. Unlimited users, unlimited monthly emails, with substantially lower prices are a few of the perks that make RICH CRM the perfect companion to Salesforce - and no certified trainer needed! In addition to CRM, your RICH CRM account includes email marketing, project management, event management, website analytics and more.
WE RECOGNIZE YOU MAY HAVE TO KEEP YOUR SALESFORCE
If you already have a commitment to Salesforce, we have a solution for you. You can always connect Salesforce to RICH CRM and use RICH CRM for our marketing automation tools. You want to leverage your existing CRM, and we're here for you. We can help import relevant data into your RICH CRM account, usually bringing your Salesforce campaigns into RICH CRM as groups.
| Feature | RICH CRM | Salesforce |
|---|---|---|
| Setup Fee | $199 Account Set Up (includes 3 hours with Client Services team and a Success Coach) | None but there are expensive packages available to help with account setup |
| Price (based on "enterprise" solution) | $129/month | $125/month |
| Free Trial | 30 days | Not Available |
| Monthly Emails | Unlimited | Limited, can only send in batches to under 500 contacts |
| Users | Unlimited | 1 (Additional users cost $125/month each) |
| Customer Relationship Management (CRM) | Included | Included |
| Lead / Opportunity Management and Tracking | Included | Included |
| Lead Scoring | Included, scoring demographics, custom fields, and activities (email, website, forms, tickets, etc) | App Required |
| Predictive Analytics | Included | App Required with significant investment and design |
| Realtime Alerts | Included | App Required |
| Realtime Social Collaboration | Included | App Required |
| Email Targeting | Included | App Required |
| Email Tracking | Included | App Required |
| Email Templates | Included | App Required |
| Surveys | Included | App Required |
| Media File Sharing & Storage | Included | Included with Chatter |
| Event Registration | Included | App Required |
| Project Management | Included | App Required |
| Accounting / Financials | Included | App Required |
| Ticketing System | Included | App Required |
| Public & Private Wiki Tools | Included | App Required |
| Integrated Social Media Manager | Included | App Required |
| Website Tracking with Campaign Filtering | Included, and with CRM Integration | App Required |
| Website / Landing Page Builder | Included, also allows for personalized webpages, includes SEO tools | App Required |
| Lead Capture/Web Forms | Included, with auto-responders, logic, and CRM integration | App Required |
| Blogging Tools | Included | Not Available |
| CRM Workflows | Included | Not Available |
| Booking Calendar | Included | Not Available |
| Contact Research | Included | Not Available |
| Mobile Marketing |
$1.50 phone number/month Included inbound call manager with text-to-speech, caller recognition and CRM integration Included click-to-call with automatic CRM integration Included SMS to opt-in with automatic email address request if not already in CRM |
App Required |
| Rank in independent Red Pill email marketing study | #1 | Did not qualify |
| Rank on independent website OMBUD.com | 4.9/5.0 overall score in CRM and Marketing Automation |
3.7/5.0 overall score |
You may also want to check out this independent comparison between RICH CRM and Salesforce, powered by ombud.com.
We are happy to offer our Complete CRM as a comprehensive sales and marketing system, or in tandem with Salesforce. You pick the solution that works best for you!
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